Our Privacy Policy

Introduction

At Coastal Mailbox Company LLC ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services or interact with us in any way. This policy applies to all users, including customers, website visitors, and anyone whose information we handle.
 

Agreement to Terms

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.
 

Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on our site with an amended "Last updated" date.
 

Collection and Use of Personal Information

We collect personal information to provide and improve our services. Over the past calendar year, we have collected personal information from various sources, depending on your interactions with us. We use this information for several purposes, including communicating with you, fulfilling our services, complying with legal obligations, enforcing our terms of service, and protecting our rights and those of our users.
 

Types of Personal Information Collected

The personal information we collect includes:

• Contact Information: Your name, address, phone number, and email address.

• Order Information: Details such as your name, billing address, shipping address, payment information, email, and phone number.

• Account Information: Data such as your username, password, and security questions.

• Shopping Information: Items you view, add to your cart, or wishlist.

• Customer Support Information: Information you provide when communicating with us, such as messages sent through our services.

• Usage Data: Information about how you interact with our services, collected through cookies, pixels, and similar technologies. This includes device information, browser information, network connection data, IP address, and details of your interactions with our services.
   

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This can include:

• Companies supporting our site and services.

• Payment processors collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments and fulfill your orders.
   

When you visit our site, interact with our emails, or engage with our services or advertisements, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
 

Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices.
 

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to perform our contract with you, process payments, fulfill orders, send notifications related to your account and transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.

• Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending communications by email, text message, or postal mail, and showing advertisements for products or services. This helps tailor our services and advertising on our site and other websites.

• Security and Fraud Prevention: We use your personal information to detect, investigate, and address fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. Do not share your username, password, or other access details with others. If you believe your account is compromised, contact us immediately.

• Communicating with You: We use your personal information for customer support and to improve our services. This helps us be responsive to you, provide effective services, and maintain our business relationship with you.
   

Cookies

We use Cookies on our site to enhance and improve our services, remember your actions and preferences, run analytics, and better understand user interaction with our services. Third parties may also use Cookies on our site to tailor services, products, and advertising.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies may impact your user experience and functionality of some services.
 

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, network connection data, your IP address, and other details regarding your interactions with the services.
 

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• Business and marketing partners to provide services and advertise to you. Our partners will use your information according to their privacy notices.

• When you direct or consent to our disclosure of certain information to third parties, such as shipping products or through social media integrations.

• Affiliates or within our corporate group to run our business successfully.

• In connection with business transactions like mergers or bankruptcies, to comply with legal obligations, to enforce terms of service, and to protect our rights and those of our users.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above.
 

User Generated Content

The services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
 

Third-Party Websites and Links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the services.
 

Children’s Data

The services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
 

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

• Right to Delete: You may have a right to request that we delete personal information we maintain about you.

• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.